Shipping policy

Shipping and Return Policy

DLUX aim to give a service that is customer-focused and easily accessible and you will be satisfied at the end. Please take a moment to review our shipping and return policy below:

Shipping Policy:

Order Processing Time: This means that on most occasions, the purchasing process ends in the time frame of 1-2 business working days, which does not include weekends, bank holidays, or public holidays.

Shipping Time: One of the competitive advantages of the company is that the product is sent to you by courier after it is made. For delivery times, you should know that they might be different according to the place of delivery and the shipping method you have chosen. Usually, it will be our team that delivers your order within 3–7 business days. Additional: Also note that we offer an express service for those who want their items much faster.

Shipping Rates: The shipping charges we offer are quite affordable and are priced based on the weight and dimensions of the products as well as your location, so that you receive your product in the best way that is least expensive and/or time-saving. The rate of shipping depends upon the product weight; hence, you will be able to apply approximately the same rate at the checkout.

Order Tracking: Once the parcel is in transit, you will receive an email where the tracking number of the delivery is shown to make it possible to track the progress of the delivery.