Refund policy

30-Day Return Policy: To get what you desire from a shop, we would certainly want you to only leave it with elation in mind and funds in your purse. In this regard, we will try our best to ensure that you are fully pleased with every purchase you make. If you’re not satisfied with any item purchased or if it's not exactly what you wanted, you have a 30-day return policy that involves item return or exchange for cash back.

Return Eligibility: To be eligible for a return, the item(s) must be in mint condition, which exactly matches the condition in which they were sent to you, and packed in their original packaging. Items that customer use or some of which are damaged cannot be returned.

Return Process: For customers wanting to send the product back, our customer service team is available, and they can be reached with the order number and reason for return. If you are not satisfied with the product, you can ask for a return authorization, and we will provide you with the corresponding details to guide you.

Return Shipping: It is the responsibility of customers to pay for shipping costs for returned items, except if the item shipped was defective or damaged during shipping. We would like you to track your return so it gets to us in the shortest possible time.

Refunds: After we receive and inspect your return, we will send you a notice about the acceptance or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to the original payment method within the promised number of days.

Exchanges: If you would like to exchange the item for a different size, colour, or style, you can get in touch with our customer support team to arrange an exchange. Exchanges are limited in stock.

Contact Us: In case of any query or doubt about our shipping and return policy, you can always get in touch with us. Customer satisfaction is our key priority.

Email address: sales@dluxworld.com

Phone: +44 07977551155